支援
Please check FAQ to learn about our suggestions for problems or [contact us]!
FREQUENTLY ASKED QUESTIONS:
安裝及登入
1.1 How can I get the EB User Manual?
If you do not have Acrobat Reader installed, please download the viewers from here:
1.3 What is the system requirement of EB?
Basic Requirement
PC |
|
Mac |
|
Tablet / Mobile users |
|
1.4 How can I download the necessary software?
1.5 What should I do if I forget my password?
透過「忘記密碼」
如果您已經在個人檔案中登記了電郵地址,您便能透過這個電郵來取回密碼。- 返回 Wiseman Education 主頁
- 按下 忘記密碼 在密碼輸入欄下面的
- 輸入您的 用戶名稱
- 點擊 Retrieve Password
- 檢查您登記的電子郵件,並取回的密碼
聯絡我們
如果您沒有在個人檔案中輸入電郵地址,請於辦公時間內致電 (852) 3188 2600 或填寫這 [ Service Form ].1.6 What should I consider when choosing a name in the profile?
Here are some hints to help you decide on your name:
- Opt for an alias that reflects your personality
- You may like to use the names of your favourite pets, movie characters, sports stars etc.
- Include memorable numbers in your name to make it unique from the others.
課堂中的問題
4. 我無法開始我的練習,並且出現了「Session Timeout」,我應該怎麼做?
Your login will expire after being idle for 15 minutes. Please re-login to EB if you see a session timeout. If you constantly encounter session timeout problems on your computer, please try to delete the browser’s cookies as shown below:-
For Chrome
- Logout DSE
- Close all Chrome
- Reopen a new Chrome
- 點擊 customize and control Google Chrome at the top right coner; or
Press “Ctrl” + “Shift” + “Delete” (read 7.) - 點擊 History
- 點擊 Clear browsing data…
- Tick “Cookies and other site and plug-in data” and “Cached images and files”, then click “Clear browsing data”
- Login to DSE and start a lesson
If your problem still exists, or you need further information, you can email our Customer Service Department at dse@wiseman.com.hk 或在辦公時間內致電我們的服務熱線 (852) 3188 2600。請說明您的學校名字、班別和用戶名稱。
遞交的問題
3.1 Can I re-do my submitted lessons or part of exercises?
EB will allow a student to re-do any completed lesson/s with the permission and approval of his or her teacher. Such requests should be made by the teacher and action will be taken only upon the teacher’s instructions. If there is any special reason to re-do any lesson, please feel free to share it with us and we shall review it on a case by case basis to maintain fairness in the DSE Rankings.
Should you have any further enquiries, please feel free to contact us at eb@wiseman.com.hk..
3.2 我怎麼可以重溫以往的練習?
評分和答案
4.1 如何避免同學在網上抄襲答案?
- Advanced Encryption. We improved our encryption so now people cannot copy and paste the answers. This was the main way students cheated. We solved it.
- No Multiple Windows. Students see disordered code if they try to use a browser’s open link in new window function.
- No Duplicate Login. We have eradicated the ability to login DSE with different browsers or PCs and just copy the answers from one to the other.
- No Logout in Lessons. If they close the browsers, their answers will still be recorded.
- Posting Answers on websites. Any reports coming to us are followed through. We try to discourage and warn them before we take actions.
- Call a friend and have the answers supplied, post answers to individuals, or correctly guess them.
4.2 為甚麼 DSE 要提供答案?
排行榜
5.1 「Rankings」會在何時更新?
Pedagogy
6.1 為甚麼學習英語應從聆聽開始?
Our lessons are defined by :
1) Authenticity Authentic texts are those that have been produced in the course of genuine communication. Examples include news reports, advertisements, film clips and trailers. Use of authentic texts, such as those used in Fun and Friends, helps students cope successfully with genuine communication outside the classroom. (For further information on the importance of authenticity in language learning, please see the reference on David Nunan below.)
2) Input Listening has been viewed as a primary vehicle for language learning, and comprehensive input is a necessary condition for language learning. (For further information on the importance of input in language learning, please see the reference on Michael Rost below.)
3) Effectiveness Effective teaching involves
- careful selection of input sources (appropriately authentic, interesting, varied and challenging)
- integration of listening with other learning purposes (with appropriate links to speaking, reading and writing)
4) Listen, Listen, Listen to English Listening is especially important for beginners. Beginners should spend 95% of their study time listening to English.
5) 先聽讀後說寫 「學習英語要由聆聽和閱讀開始,多練習說話未必有幫助。學英文不應從單字或文法開始,閱讀一個完整的故事,有助孩子全面理解英文的運用和結構。」 ~ 美國南加州大學英語教學及語言學退休教授 Stephen Krashen
References:
– From the Traditional to the Contemporary in Second Language Teaching and Learning
David Nunan
About David Nunan
In 2000, Nunan served as President of TESOL Inc., the world’s largest language teaching association, and was the first person to serve as President from outside North America. Previously Nunan has served as Chair and Professor of Applied Linguistics at the University of Hong Kong and has been involved in the teaching of graduate programs for such institutions as the University of Hawaii, Monterey Institute for International Studies, Sophia University, Chulalongkorn University, Thailand and many others. He is Academic Advisor to the GlobalEnglish Corporation, and is on the Executive Committee of The International Research Foundation for English Language Education.
– The Cambridge Guide to Teaching English to Speakers of Other Languages
Ch1 Listening (Michael Rost)
Source: http://assets.cambridge.org/052180/1273/sample/0521801273ws.pdf
About Michael Rost
Michael Rost is a prolific author of such global titles as Worldview and Longman English Interactive. He is also series editor of many popular titles in Japan, particularly the English Firsthand series and the Impact series. He has also authored several influential academic articles and books, including Teaching and Researching Listening. Michael has been active in teaching and teacher training for more than 20 years. He has taught in Japan, West Africa, Southeast Asia, England and the U.S. He specialises in oral language development and learner strategies.
– How to Learn Beginning English
http://effortlessenglishclub.com/how-to-learn-beginning-english
– 先聽讀後說寫
http://news.hkheadline.com/dailynews/headline_news_detail_columnist.asp?id=213036§ion_name=wtt&kw=311
安裝及登入
1.1 如何取得 DSE 的使用及安裝指南?
If you do not have Acrobat Reader installed, please download the viewers from here:
1.3 What is the system requirement of DSE?
Basic Requirement
PC |
|
Mac |
|
Tablet / Mobile users |
|
1.4 How can I download the necessary software?
1.5 What should I do if I forget my password?
透過「忘記密碼」
如果您已經在個人檔案中登記了電郵地址,您便能透過這個電郵來取回密碼。- 返回 Wiseman Education 主頁
- 按下 忘記密碼 在密碼輸入欄下面的
- 輸入您的 用戶名稱
- 點擊 Retrieve Password
- 檢查您登記的電子郵件,並取回的密碼
聯絡我們
如果您沒有在個人檔案中輸入電郵地址,請於辦公時間內致電 (852) 3188 2600 或填寫這 [ Service Form ].1.2 What should I consider when choosing a name in the profile?
Here are some hints to help you decide on your name:
- Opt for an alias that reflects your personality
- You may like to use the names of your favourite pets, movie characters, sports stars etc.
- Include memorable numbers in your name to make it unique from the others.
課堂中的問題
2.1 我無法開始我的練習,並且出現了「Lesson Timeout」,我應該怎麼做?
For Chrome
- Logout DSE
- Close all Chrome
- Reopen a new Chrome
- 點擊 customize and control Google Chrome at the top right coner; or Press “Ctrl” + “Shift” + “Delete” (read 7.)
- 點擊 History
- 點擊 Clear browsing data…
- Tick “Cookies and other site and plug-in data” and “Cached images and files”, then click “Clear browsing data”
- Login to DSE and start a lesson
2.2 為何課堂清單中的一些課堂被鎖上了?
When you are doing DSE under ‘Teacher’s Pick” or ‘Editor’s Choice”, you must finish the lessons that are assigned to you during a specific period before you can work on other lessons.
2.3 當我打開其中一堂練習后發現只出現一個紅色╳和白色畫面,我應該怎麼做?
Plese click [here] to find the solution.
遞交的問題
5. 我可以重做或修改已完成的練習嗎?
3.2 我怎麼可以重溫以往的練習?
評分和答案
4.1 如何避免同學在網上抄襲答案?
- Advanced Encryption. We improved our encryption so now people cannot copy and paste the answers. This was the main way students cheated. We solved it.
- No Multiple Windows. Students see disordered code if they try to use a browser’s open link in new window function.
- No Duplicate Login. We have eradicated the ability to login DSE with different browsers or PCs and just copy the answers from one to the other.
- No Logout in Lessons. If they close the browsers, their answers will still be recorded.
- Posting Answers on websites. Any reports coming to us are followed through. We try to discourage and warn them before we take actions.
- Call a friend and have the answers supplied, post answers to individuals, or correctly guess them.
4.2 為甚麼 DSE 要提供答案?
排行榜
5.1 「Rankings」會在何時更新?
Pedagogy
6.1 為甚麼學習英語應從聆聽開始?
Our lessons are defined by :
1) Authenticity Authentic texts are those that have been produced in the course of genuine communication. Examples include news reports, advertisements, film clips and trailers. Use of authentic texts, such as those used in Fun and Friends, helps students cope successfully with genuine communication outside the classroom. (For further information on the importance of authenticity in language learning, please see the reference on David Nunan below.)
2) Input Listening has been viewed as a primary vehicle for language learning, and comprehensive input is a necessary condition for language learning. (For further information on the importance of input in language learning, please see the reference on Michael Rost below.)
3) Effectiveness Effective teaching involves
- careful selection of input sources (appropriately authentic, interesting, varied and challenging)
- integration of listening with other learning purposes (with appropriate links to speaking, reading and writing)
4) Listen, Listen, Listen to English Listening is especially important for beginners. Beginners should spend 95% of their study time listening to English.
5) 先聽讀後說寫 「學習英語要由聆聽和閱讀開始,多練習說話未必有幫助。學英文不應從單字或文法開始,閱讀一個完整的故事,有助孩子全面理解英文的運用和結構。」 ~ 美國南加州大學英語教學及語言學退休教授 Stephen Krashen
References:
– From the Traditional to the Contemporary in Second Language Teaching and Learning
David Nunan
About David Nunan
In 2000, Nunan served as President of TESOL Inc., the world’s largest language teaching association, and was the first person to serve as President from outside North America. Previously Nunan has served as Chair and Professor of Applied Linguistics at the University of Hong Kong and has been involved in the teaching of graduate programs for such institutions as the University of Hawaii, Monterey Institute for International Studies, Sophia University, Chulalongkorn University, Thailand and many others. He is Academic Advisor to the GlobalEnglish Corporation, and is on the Executive Committee of The International Research Foundation for English Language Education.
– The Cambridge Guide to Teaching English to Speakers of Other Languages
Ch1 Listening (Michael Rost)
Source: http://assets.cambridge.org/052180/1273/sample/0521801273ws.pdf
About Michael Rost
Michael Rost is a prolific author of such global titles as Worldview and Longman English Interactive. He is also series editor of many popular titles in Japan, particularly the English Firsthand series and the Impact series. He has also authored several influential academic articles and books, including Teaching and Researching Listening. Michael has been active in teaching and teacher training for more than 20 years. He has taught in Japan, West Africa, Southeast Asia, England and the U.S. He specialises in oral language development and learner strategies.
– How to Learn Beginning English
http://effortlessenglishclub.com/how-to-learn-beginning-english
– 先聽讀後說寫
http://news.hkheadline.com/dailynews/headline_news_detail_columnist.asp?id=213036§ion_name=wtt&kw=311
安裝及登入
1. 甚麼是 FAST 的系統要求?
Basic Requirement
PC |
|
Mac |
|
Tablet / Mobile users |
|
2. 我怎麼可以下載必要的軟體?
3. 如果我忘記密碼,我應該怎麼做?
By Forgot Password
If you have entered a valid email address in your Profile, then you can use the Forgot Password feature to recover your password. Your password will be sent directly to your registered email.
- 返回 Wiseman Education 主頁
- 按下 忘記密碼 在密碼輸入欄下面的
- 輸入您的 School Code and 用戶名稱
- 點擊 Retrieve Password
- 檢查您登記的電子郵件,並取回的密碼
By e-mail or phone
如果您沒有在個人檔案中輸入電郵地址,請於辦公時間內致電 (852) 3188 2600 或填寫這 [ Service Form ].
課堂中的問題
4. 我無法開始我的練習,並且出現了「Session Timeout」,我應該怎麼做?
Your login will be expired after being idle for 15 minutes. Please re-login your FAST if you see a session timeout. If you constantly encountered session timeout problem on your computer, please try to delete the browser’s cookies as shown below:-
For Internet Explorer 6
- Logout FAST
- Close all Internet Explorer
- Reopen a new Internet Explorer
- 按下 Tools
- 點擊 Internet Options…
- 點擊 Delete Cookies… button under General tab
- 點擊 OK to confirm deleting all cookies from your temporary folder
- Login to English Builder and start a lesson
For Internet Explorer 7 and 8
- Logout FAST
- Close all Internet Explorer
- Reopen a new Internet Explorer
- Press “Ctrl” + “Shift” + “Delete”
- Tick Temporary Internet files
- Tick Cookies
- 點擊 Delete button
- Login to FAST and start a lesson
If your problem still exists, or you need further information, you can email our Customer Service Department at wecare 或在辦公時間內致電我們的服務熱線 (852) 3188 2600。請說明您的學校名字、班別和用戶名稱。
安裝及登入
1. 甚麼是 SD 的系統要求?
Basic Requirement
PC |
|
Mac |
|
Tablet / Mobile users |
|
2. 我怎麼可以下載必要的軟體?
3. 如果我忘記密碼,我應該怎麼做?
By Forgot Password
If you have entered a valid email address in your Profile, then you can use the Forgot Password feature to recover your password. Your password will be sent directly to your registered email.
- 返回 Wiseman Education 主頁
- 按下 忘記密碼 在密碼輸入欄下面的
- 輸入您的 School Code and 用戶名稱
- 點擊 Retrieve Password
- 檢查您登記的電子郵件,並取回的密碼
By e-mail or phone
如果您沒有在個人檔案中輸入電郵地址,請於辦公時間內致電 (852) 3188 2600 或填寫這 [ Service Form ].
課堂中的問題
4. 我無法開始我的練習,並且出現了「Session Timeout」,我應該怎麼做?
Your login will be expired after being idle for 15 minutes. Please re-login your FAST if you see a session timeout. If you constantly encountered session timeout problem on your computer, please try to delete the browser’s cookies as shown below:-
For Internet Explorer 6
- Logout FAST
- Close all Internet Explorer
- Reopen a new Internet Explorer
- 按下 Tools
- 點擊 Internet Options…
- 點擊 Delete Cookies… button under General tab
- 點擊 OK to confirm deleting all cookies from your temporary folder
- Login to English Builder and start a lesson
For Internet Explorer 7 and 8
- Logout FAST
- Close all Internet Explorer
- Reopen a new Internet Explorer
- Press “Ctrl” + “Shift” + “Delete”
- Tick Temporary Internet files
- Tick Cookies
- 點擊 Delete button
- Login to FAST and start a lesson
If your problem still exists, or you need further information, you can email our Customer Service Department at wecare 或在辦公時間內致電我們的服務熱線 (852) 3188 2600。請說明您的學校名字、班別和用戶名稱。
遞交的問題
5. 我可以重做或修改已完成的練習嗎?
SD will allow a student to re-do any completed lesson/s with the permission and approval of his or her teacher. Such requests should be made by the teacher and action will be taken only upon the teacher’s instructions. If there is any special reason to re-do any lesson, please feel free to share it with us and we shall review it on a case by case basis to maintain fairness in the SD Rankings.
Should you have any further enquiries, please feel free to contact us at sd.
評分和答案
6. 如何避免同學在網上抄襲答案?
Last year we identified this problem and have implemented the following:
- Advanced Encryption. We improved our encryption so now people cannot copy and paste the answers. This was the main way students cheated. We solved it.
- Illegal disconnection. The new version of Learning Management System detects illegal disconnection, and stops it.
- No Multiple Windows. Students see disordered code if they try to use browsers’ open link in new window function.
- No Duplicate Login. We have eradicated the ability to login SD with different browsers or PCs and just copy the answers from one to the other.
- No Logout in Lessons. If they close the browsers, their answers will still be recorded.
- Posting Answers on websites. Any reports coming to us are followed through. We try to discourage and warn them before we take actions.
安裝及登入
1.1 如何取得 SD2 的使用及安裝指南?
Please find the SD2 User Manual from the link below, you may choose to download Word or PDF format for your convenience.
User Manual
Word version: | SD2_User_Manual_Eng.doc |
PDF version: | SD2_User_Manual_Eng.pdf |
If you do not have Word or Acrobat Reader installed, please download the viewers from here:
1.2 SD2 有甚麼系統要求?
Basic Requirement
PC |
|
Mac |
|
Tablet / Mobile users |
|
1.3 如何下載 SD2 所需的軟件?
1.4 如果我忘記密碼,應該怎麼做?
By Forgot Password
If you have entered a valid email address in your Profile, then you can use the Forgot Password feature to recover your password. Your password will be sent directly to your registered email.
- 返回 Wiseman Education 主頁
- 按下 忘記密碼 在密碼輸入欄下面的
- 輸入您的 School Code and 用戶名稱
- 點擊 Retrieve Password
- 檢查您登記的電子郵件,並取回的密碼
By e-mail or phone
如果您沒有在個人檔案中輸入電郵地址,請於辦公時間內致電 (852) 3188 2600 或填寫這 [ Service Form ].
1.5 如何為自己的帳戶選取一個適當的綽號?
The nickname you use in your SD2 account is the most deliberate clue about what kind of person you are. Certainly, there are many aspects to consider when choosing a nickname. If you choose a dirty name as your nickname, you will only taint your character and personality.
Here are some hints to help you decide on your nickname:
- Opt for an alias that shows the true you
- Consider your childhood aliases, favourite movie characters, pet names, sports aliases that have a significant attachment to you
- Include memorable numbers in your nickname to make it unique from the others
Remember, your nickname is an extension of you. Have fun with it, but also remember that what you choose could affect you in the long term so choose carefully and creatively.
課堂中的問題
2.1 按下「Start Lesson」以後沒有視窗彈出,應該怎麼做?
It is known that some old versions of “Toolbars” which have “Popup-Blocker” feature may block your SD2 operations.
To resolve this problem, please disable popup-blocker as follows:
Google Toolbar
- Open your Internet Explorer
- 按下 Google Toolbar under your Internet Explorer
- 按下 Settings button on the Google Toobar > Click Options…
- 按下 More tab
- Finding Enable Pop-up Blocker and uncheck it (Disable Pop-up Blocker)
- 點擊 OK to save and exit
Yahoo! Toolbar
- Open your Internet Explorer
- 按下 Yahoo! Toolbar under your Internet Explorer
- 按下 Pop-up Blocker button on the Yahoo! Toobar
- 按下 Enable Pop-up Blocker and uncheck it (Disable Pop-up Blocker)
Crawler Toolbar
- It is recommended to uninstall this toolbar from your computer.
Conflict of Toolbars
If you have both Google and Yahoo! “Toolbars”, it is recommended that uninstall one of them to avoid potential conflict between both toolbars.
If your problem still exists, or you need further information, you can email our Customer Service Department at sd2 或在辦公時間內致電我們的服務熱線 (852) 3188 2600。請說明您的學校名字、班別和用戶名稱。
5. 當我開始做課程時,它顯示了「Session Timeout」的字句,我應該怎辦?
Your login will be expired after being idle for 15 minutes. Please re-login your SD2 if you see a session timeout. If you constantly encountered session timeout problem on your computer, please try to delete the browser’s cookies as shown below:-
For Internet Explorer 6
- Logout SD2
- Close all Internet Explorer
- Reopen a new Internet Explorer
- 按下 Tools
- 點擊 Internet Options…
- 點擊 Delete Cookies… button under General tab
- 點擊 OK to confirm deleting all cookies from your temporary folder
- Login to SD2 and start a lesson
For Internet Explorer 7
- Logout SD2
- Close all Internet Explorer
- Reopen a new Internet Explorer
- 按下 Tools
- 點擊 Internet Options…
- 點擊 Delete… button under General tab
- 點擊 Delete cookies button
- 點擊 Yes to confirm deleting all cookies from your temporary folder
- Login to SD2 and start a lesson
If your problem still exists, or you need further information, you can email our Customer Service Department at sd2 或在辦公時間內致電我們的服務熱線 (852) 3188 2600。請說明您的學校名字、班別和用戶名稱。
2.3 為什麼有「容易」和「富挑戰性」的選擇?
Why do we have “Easy” and “Challenging” sub-levels to choose from?
The new SD2 is designed to address learner diversity. Students can work on the “Easy” sub-level to strengthen their basic skills. Students looking for a challenge can work on the “Challenging” sub-level to test their abilities.
遞交的問題
3.1 我遞交了我的練習,但紀錄顯示我還未有完成。我應該怎麼做?
It is known that some old versions of “Toolbars” which have “Popup-Blocker” feature may block your English Builder operations.
To resolve this problem, please disable popup-blocker as follows:
Google Toolbar
- Open your Internet Explorer
- 按下 Google Toolbar under your Internet Explorer
- 按下 Settings button on the Google Toobar > Click Options…
- 按下 More tab
- Finding Enable Pop-up Blocker and uncheck it (Disable Pop-up Blocker)
- 點擊 OK to save and exit
Yahoo! Toolbar
- Open your Internet Explorer
- 按下 Yahoo! Toolbar under your Internet Explorer
- 按下 Pop-up Blocker button on the Yahoo! Toobar
- 按下 Enable Pop-up Blocker and uncheck it (Disable Pop-up Blocker)
Crawler Toolbar
- It is recommended to uninstall this toolbar from your computer.
Conflict of Toolbars
If you have both Google and Yahoo! “Toolbars”, it is recommended that uninstall one of them to avoid potential conflict between both toolbars.
If your problem still exists, or you need further information, you can email our Customer Service Department at sd2 或在辦公時間內致電我們的服務熱線 (852) 3188 2600。請說明您的學校名字、班別和用戶名稱。
3.2 我可以重做或修改已完成的練習嗎?
SD2 will allow a student to re-do any completed lesson/s with the permission and approval of his or her teacher. Such requests should be made by the teacher and action will be taken only upon the teacher’s instructions. If there is any special reason to re-do any lesson, please feel free to share it with us and we shall review it on a case by case basis.
Should you have any further enquiries, please feel free to contact us at sd2.
3.3 我怎麼可以重溫以往的練習?
You can review by going back into the lesson.
評分和答案
4.1 我正確地回答了所有問題,為甚麼我不能取得所有的分數?
If you find your score is lower than expected, please be reminded that you should participate all learning materials in order to get every score, these include any answers, play buttons, and sound clips.
4.2 分數是怎麼計算?
All questions carry equal marks unless otherwise specified.
4.3 為甚麼 SD2 要提供答案?
As it is proven to help students learning, we don’t want to penalise the many who achieve incredible benefits from SD2 interactive learning by stopping a few who cheat.